The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify information requirements
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| Update knowledge and understanding of products and services using authoritative sources Completed |
Evidence:
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| Use interpersonal skills to identify customer information needs Completed |
Evidence:
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| Respond to customer enquiries respectfully and promptly Completed |
Evidence:
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| Identify personal and professional limitations in addressing customer information needs, and seek assistance Completed |
Evidence:
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| Provide information to customers in a timely and professional manner, and according to workplace policies and procedures Completed |
Evidence:
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| Present products and services to customer Completed |
Evidence:
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| Refer enquiries outside own professional knowledge for follow-up and completion Completed |
Evidence:
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